Effectively Handle Toxic People for Better Productivity and Less Drama

Have you avoided a meeting to dodge another conflict, or let someone push your buttons and regretted it later? This 60-minute webinar on dealing with toxic people at work shows how to stay composed and assertive with difficult customers, co-workers and others.

You'll learn the four types of attitudes and how they develop, then eight common types of difficult people, from the avoider to the complainer, the know-it-all, the intimidator and the gossiper, and the payoff behind each behavior.

The session covers verbal and non-verbal de-escalation techniques, why a strategy that works on one person can backfire on another, and a three-step approach based on the S-O-S Principle for deciding what to do next.