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This training program will help attendees examine if their AP department matches world-class standards. Attendees will learn key success factors to an optimal accounts payable operation. They will also gain in-depth knowledge of the must-have technologies for any AP operation and learn how to design processes to fully leverage those capabilities. The webinar will also discuss balancing controls with efficiency and how to create a fraud-proof department. Attendees will learn about the most important metrics for any AP department and how to develop strategies to improve those metrics.


  • Modern AP department challenges
  • Must-have AP technologies
  • How to select and implement these technologies
  • Impact of technologies on process design
  • Creating controls to reduce the risk of fraud or costly errors
  • AP customer service concepts and techniques
  • Payment strategies to improve cash flow and create revenue
  • The changing role of AP
  • Metrics that every AP department should use
  • Developing an improvement strategy around metrics
  • Changing the perceptions of AP within your organization

Updates and challenges in the industry addressed in the webinar will include:

  • Accounts payable departments are changing as new technologies eliminate many transaction-based tasks. They must evolve to create processes that leverage these technologies to provide better controls and increased efficiency. During this session, the webinar instructor will discuss the many challenges that account payable departments face and how to rise above those challenges to create a world-class AP operation.
  • AP departments face many technology options, however, budgets are limited. Selecting the right technologies to prioritize and implement those technologies is a concern for AP leaders. This session will review the variety of technologies and discuss the functionality that is essential to a successful AP operation.
  • Fraud and mistakes can be very costly and every AP department is at risk. However, controls can slow down AP operations and impact the ability to properly serve internal and external customers. The course will discuss the most important controls, and how to balance these controls with the need to be efficient.
  • AP leaders need information in order to be able to make the best possible decision and to identify and address bottlenecks in the procure-to-pay process. Measuring the right metrics will allow an AP department to implement changes to improve service. This session will also discuss the right metrics to measure and how to create a culture of continuous improvement within your AP operation.

The strategies discussed will apply to companies of all sizes, from large organizations operating in shared service centers as well as smaller organizations or those with decentralized operations.


  • Accounts Payable Managers and Directors
  • Chief Financial Officers
  • Vice Presidents of Finance
  • Procure to Pay Leaders
  • Shared Service Leaders
  • Treasury Leaders
  • Accounting Manager
  • Accounting Professional 
  • Tax Managers 
  • HR Manager
  • Hr Directors

Brian G. Rosenberg, CEO of TRG Consulting, is a leading expert in AP automation and process improvement. He has over 15 years in the design of accounts payable shared service centers and nearly 20 years of experience with the implementation of accounts payable solutions. Mr. Rosenberg is also the chairman of the editorial board for Financial Operations Matters magazine and is a published author, and speaker, on procure-to-pay best practices.

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