Managing Difficult People and Dealing with Conflict
Learn to recognize different personality types, respond to difficult people with simple strategies, choose the right conflict resolution approach and know when to use ADR.
Speaker
ArLyne Diamond
Leadership and organizational development consultant · Diamond Associates · PhD
Overview
Today's workplaces bring together people of different ages, genders, cultures and personalities, and some of those differences can turn toxic. This managing difficult people and dealing with conflict webinar helps you recognize and respond to many types of people.
You'll explore personality types, thinking styles and ways of interacting, and see how a few simple strategies make difficult people easier to deal with. The session covers the many reasons misunderstandings arise, how they escalate into misbehavior, and the causes and cures of workplace conflict.
You'll also learn to choose the right type of conflict resolution and intervention, and when to refer a dispute to professionals through alternative dispute resolution (ADR): arbitration, mediation and conciliation.
Why attend: From mild misunderstandings to serious conflict, difficult interactions drain time and morale. This session gives you strategies for finding workable solutions, whether people work side by side or far apart, and introduces formal dispute resolution options. It suits HR and talent development professionals, managers, supervisors, leaders, executives and business owners.
What’s covered
- Personality types, thinking styles and forms of interaction
- People working together, in person or far apart
- The many reasons for misunderstanding
- From misunderstanding to misbehavior
- Dealing with difficult people: strategies and solutions
- Workplace conflict: causes and cures
- Types of conflict resolution and deciding on the right intervention
- Staying as calm and non-confrontational as possible
- ADR: arbitration, conciliation and mediation, and when to refer a dispute
Who should attend
What you get
About the speaker
ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development and O-D consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology – and some economics and law as well.) This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.
As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond’s clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire.) She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.
She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.
Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.
Dr. Diamond taught a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership and others. She also taught a series of Psychology courses to graduate and undergraduate students..
Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations. A listing in available under Community Service on her website: www.DiamondAssociates.net. She is currently active in politics and Rotary. She recently completed approximately two years of volunteering to in ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.
A prolific writer, she has published hundreds of articles and five books. (A listing of published articles can best be found by Googling her.) In addition, Dr. Diamond publishes a monthly newsletter, “Diamonds to You” and is a guest writer for several newspapers.
Dr. Diamond is offering on-line courses through Illumeo (formerlyProformative’ Academy.)
Her published books are:
Training Your Board of Directors: A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations.
The “Please” and “Thank You” of Fund-Raising for Non-Profits
Conflict in the Workplace: Causes and Cures
Leading and Managing a Global Workforce
Culture: Inside the Company and Outside the Country
Conducting Workplace Investigations: Designated Investigator
She is currently completing two other books, one will be Roles and Responsibilities in the Workplace – which will accompany employee handbooks and the other is Managing for Creativity.
ArLyne Diamond, Ph.D. appears on radio and television and speaks to associations and community organization on a wide range of topics. Her style is informal, friendly, and informative.
Like a Diamond, using ArLyne Diamond, Ph.D. as your consultant will prove to be a wise investment that appreciates in value over time.
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