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What is the issue you are challenged with? Uncontrolled negative behavior in the workplace, offensive language, constant and undeserved criticism, personal hygiene, inappropriate clothing, religion or political opinions, tardiness, poor work performance, negative behavior and people who are oblivious to the impact and effect on fellow employees or customers – or just don’t care to know?

Conflict that produces complaints, and complaints handled poorly that generate conflict, is unhealthy, destroys productivity, and creates an unpredictable environment. While you can’t be fully prepared for every bad situation you will be confronted with, this webinar will provide you the tools you need to be able to approach it with a corrective action plan in place. This is about using the right language, words and habits that will teach you how to handle difficult workplace situations.


  • How to identify when you start to lose control 
  • The ‘Snowball Effect’ of uncontrolled negative people 
  • Why you need to develop communication/interpersonal skills
  • How to read and understand body language
  • What creates negative behavior in the workplace, and workplace dysfunction and how to correct it 
  • Identify negative workplace performance measures
  • What good communication creates – and is vital to the workplace
  • Leadership styles that create trust 
  • 3 core strategies in relationship development
  • 8 vital communication principles
  • Top 10 measures and solutions for CARE-ing
  • C.A.R.E.-ing is: being appreciative, presence, acknowledging feelings, projecting positive intent, avoiding assumptions, being compassionate and focused.
     

This is How to Confront With C.A.R.E.

  • Connecting: Communication and Careful Listening
  • Attention: Analysis, Action and Assertive
  • Respect: Responding and Responsible 
  • Expectations: Emotional Control and Being Effective

In today’s demanding business climate that has an accelerated focus on treating workers right, it is so important to engage their issues with timely action, tact, and communication skills that leaves nothing to chance in corrective measures, for any and all negative situation you encounter. This webinar helps you learn how to handle negative behavior in the workplace through constructive feedback.
 


This value packed webinar provides you the must know strategies on how to improve your relationships at work. You will move from blame, to self-awareness, critical thinking and problem -solving action steps. 

An effective leader/supervisor/manager, knows how to handle difficult workplace situations and how to get the person to say yes to your request to change their behavior.

We are all familiar with the “Sandwich” model of giving negative feedback – slice of something positive, then the constructive criticism/negative feedback, followed by a slice of something positive. There is so much more to being effective than this one idea. Register and get tips on how to give and receive constructive feedback.

As a bonus, don’t miss out on receiving the 3 self-tests that guarantee you the skills to empower, engage and inspire employees for long term loyalty to you, retention for your organization, and how to coach for engagement.


This fast paced, value loaded webinar is perfect for anyone who wants to stretch and develop themselves into a more effective leader where trust, integrity, engagement and productivity flourishes.

This webinar is designed for new to mid-level executives, supervisors, managers, who are looking for new decision-making skills to lead and motivate others. This is especially helpful for those who are on track for a new leadership role or are preparing to assume a challenging new leadership function.


Bruce Lee has been educating and inspiring audiences with practical and proven information they can immediately implement into the personal and professional lives and for improved business growth or efficiency. A varied business and leadership background provides him proven experience that clients can relate to. The solid business background from a good cross section of industry includes: 

  • Charter Bank branch management, with special projects assigned from time to time of mortgage lending departments and seasonal savings bond drives,
  • Manager / Resident Representative for the VISA credit card Division of a legacy Bank, in charge of the entire Province of Alberta 
  • Senior marketing representative for a fully integrated Canadian oil and gas company, which included expanding the market share and building retail stations
  • Grew an executive recruiting company from three employees to over 20, and set up a remote recruiting office in England 
  • Set up, owned and managed a 24 hour a day, 365 days a year retail convenience store and gas bar business
  • As a hobby, organizes and chairs election campaign at every level of government
  • Active on several community associations in a leadership / board member role

He has been providing education keynotes, workshops and webinars all across North America full time for the past 27 years. Bruce now follows his passion – working with individuals and organizations to get the results they need to grow their careers and enhance their business success. He shares practical,  real life examples on the most current topics people need, and each presentation includes a variety of complimentary additional resources, articles and tools to support the content and measure skill levels.

The focus is on improving engagement and teambuilding with the added value of aligning corporate strategy to create high performance employees. The results are increased productivity for individuals, departments, and organizations; higher profitability; and increased customer and client satisfaction. Above all, the intent of every presentation is to ensure implementation of the ideas and strategies to move people ahead with a realizable return on their education event investment. Otherwise, why provide the training?

Clients include business, Government, education, non-profit associations and health care. 

In 2016 Bruce published his first book: Why Trust Me? Making Trust Your Competitive Edge.

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$
 
On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$179

Downloadable Recorded Session

Get unlimited access to the link for six months.

$239

Training CD

Free shipment within 72 Hours, from the date of webinar completion

$350

 

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