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Attend this webinar to learn how to create a GMP compliant training program and avoid human errors when implementing/improving a training program. It will discuss important elements like curricula, training management systems, training effectiveness and more.


  • Learn key elements of the training program in regulated environment.
  • List Key Performance Indicators related to training.
  • Learn to develop a training program.
  • Learn how to measure training effectiveness.
  • Learn when training is responsible for human error deviations.

Training programs have evolved through time. Human reliability or human error is usually attributed to training effectiveness or training program weaknesses/strengths. Even though training is considered the “vaccine for mistakes” training is not responsible for most human error deviations. In order to make sure training programs are effective and can be ruled out as a root cause for human error deviations, we will discuss elements necessary when implementing/improving a training program. We will discuss elements of the training programs like curricula, training management systems, training effectiveness and other important elements of a compliant training program.


  • GMP regulations on the training topic.
  • Agencies expectations of the training program.
  • Training general aspects.
  • Responsibilities of the training program.
  • Requirements for New employees.
  • Transferred Employees.
  • External Service Providers.
  • Training Events.
  • Skills Qualification Program (OJT).
  • Training Assessment.
  • Retraining.
  • Training Outline/Contents.
    • GMP
    • Technical Training
    • On the Job
  • Training Frequency and Topics.
  • Instructor’s Qualifications.
  • Training Curricula.
  • Training Documentation.
  • Review of Training System Effectiveness.
  • Deviations related to performance.

  • Training managers and coordinators
  • Operations
  • Manufacturing
  • Plant engineering
  • QA/QC staff
  • Process excellence/improvement professionals
  • Industrial/process engineers
  • Compliance officers
  • Regulatory/legislative affairs professionals
  • General/corporate counsel
  • Executive management

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing industry.

Nine years ago, Ginette established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few human error reduction experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

Ginette is also the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, Pharmaceutical Industry Association, and International GMP Conference.

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MAR 11, 2020 AT 1PM EST

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