What is going on with regard to customer ID and the data breach?
Banks have been increasingly depending on Credit Agencies’ data to support their customer identity needs. After the data breach at Experian, fraudsters buying data on the Dark Web have access to the same credit report data the bank does. Banks need to do some basic rethinking about customer and potential customer identity issues. And they need to do that quickly. This is going to require creative thinking, as there is no “solution” in a box on the shelf.
What has been compromised by the data breach? Do we still know…
Of the Federal list of “26 Red Flags for Identity Theft”, many either depend on data from Credit Agency reports or can be circumvented if the fraudster has credit report data available.
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Jim George is an independent consultant to banks focusing on issues of fraud. He brings over 25 years as a consultant to major banks in Associate Partner and Principal roles at PriceWaterhouse-Coopers Consulting, IBM Consulting in Bank Risk and Compliance and Andersen Consulting (now Accenture). He has also been SVP Operations for a Fortis-US division providing outsourcing services to the banking industry.
Jim's work has included projects in fraud investigation, fraud prevention, identity issues, compliance and AML (anti-money laundering). His background includes work in bank operations and payments strategy, reengineering, systems and quality improvement.