247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
Workplaces can be cauldrons of emotions which can lead to the environment becoming toxic. Emotions are natural human responses to events. We're encoded to tolerate a certain amount of emotional stress - after a point, the emotional stress becomes toxic - lengthy exposure to elevated stress is very unhealthy. On an individual level, it can cause physical symptoms, memory challenges, inability to concentrate, along with feelings of frustration and overwhelm. At the group or organizational level, overly emotional workplaces have higher turnover, more absenteeism, challenging relationships and lower productivity.
Generally, the emotional tone (culture) of any given organization flows from the top down. It can be difficult to make sustained changes at the organizational level using a bottom up approach. At the team level, however, changes can be made and sustained by the team members. Whether external change is possible or not, individuals can protect themselves by understanding what's happening, and developing skills, techniques and strategies that will make them, and the workplace, healthier.
Are you feeling Frustrated? Exhausted? – trying to deal with all the emotions that swirl around in your workplace. Feeling like you just don’t know what to do?Sometimes it’s the same person you have to deal with day in and day out – you feel overwhelmed and just want to avoid them, but you can’t – you have a job to do – things to get done. Sometimes you’re blindsided – suddenly, out of the blue someone is angry at you or accusing you – everything was going fine – then BOOM – they became unhinged – often you don’t even know why – you’re thinking “where did that come from”?
You dread going into some meetings/situations knowing emotions will be flying around. You hope it won’t happen this time, but it does, one person is using emotional blackmail, another’s playing the martyr, someone else is being a persecutor. You just want to “get away”. Somehow you survive the workday, then on the way home you replay one or more of those situations over and over, regretting you didn’t do something different, while feeling hopeless that things will never change.
Imagine if you didn’t have to feel this way – you have the confidence and skills to deal with those emotional situations, to diffuse the situation and get everyone back on track … with grace and ease.You will leave this webinar with a clear understanding of what drives these emotional outbursts and how to use a 3 step process to deal with them constructively and productively.
You will know how to use the Art of Emotional Aikido – you’ll be able to protect yourself from even the harshest attacks.
You will be able to leave “work at work” and enjoy your personal time without having to replay events of the day.
Think about it:
Since 1987, Michael has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement, staff recruitment/retention, and enhancing organizational capacity. His focus is on assisting organizations to create cultures where people want to engage and work. The ideal organizational, division, department or team culture is one where the values, vision, and mission of the organization are explicitly linked and operationalized.
Value-based cultures feature enhanced job performance metrics, high rates of retention, and are emotionally and physically healthier for the staff. Michael has worked with large multi-national to entrepreneurial organizations, government and NGO’s, and across the spectrum of executive, senior managers, supervisors, and staffs.