How to Build an Engaged Team

When faced with a sudden change to typical day-to-day, it can be difficult to maintain peak performance on a team. This past year turned us all on our heads. When facing challenges to maintaining momentum, it's more important than ever to keep your team engaged and connected.  You will also learn that negative feedback is not just reserved for direct reports, but is also an important aspect in building peer and boss relationships.  After taking this course, you will be more confident and more prepared to deliver negative feedback!

• Learn why feedback, especially negative feedback, is such a critical aspect of leadership
• Learn the different types of feedback
• Learn the proper approach to delivering negative feedback
• Learn the path to delivering negative feedback
• Understand how negative feedback impacts long term behavioral changes
• Understand how delivering negative feedback can build trust and respect
• Learn to handle a defensive response to negative feedback
• Avoid common feedback delivery pitfalls
• Master the art of delivering negative feedback to direct reports, peers and bosses
• Develop your own personal style for delivering feedback

• Real-life examples of how companies are keeping their remote teams engaged
• Best practices on keeping remote teams mentally and physically healthy
• How to encourage remote teams to live your company values
• Why recognition is important for remote employees Avoid common feedback delivery pitfalls
• Master the art of delivering negative feedback to direct reports, peers and bosses
• Develop your own personal style for delivering feedback

Being able to deliver negative feedback is critical to your success as a leader.  Learning the valuable skills taught in this webinar, will lead you to build respect and trust amongst your team.  When employees are able to be approached with respect and professionalism, this in turn can impact all areas of the organization, from greater productivity, to higher overall employee satisfaction and engagement.

Managers and supervisors, but really anyone who wishes to master the skill of delivering negative feedback.

Melissa Gabillon has over 20 years of leadership experience, serving as a Human Resources Executive in the Hospitality and Customer Service industry. In her role, Melissa oversees the Human Resources function, with a significant focus on recruitment. She conducts onboarding and culture training for incoming Directors of Human Resources for the company, and assists in the integration of new managers. Melissa also trains company Trainers to deliver service and culture programs, as well as leadership and management skills, at their individual sites. Viewed as a leader and mentor in her field, Melissa has served on the board of several organizations focused on service and community. She has achieved the Senior Certified Professional (SHRM-SCP) designation from the Society of Human Resources Management (SHRM), as well as the Senior Professional in Human Resources (SPHR) designation from the Human Resources Certification Institute (HRCI). Melissa has conducted extensive Human Resources related training throughout North America, with a specialty in interviewing skills, coaching & counseling, discipline, and employee engagement.