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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit

Employees resort to approaching HR for all issues, touchy or not. But is HR properly trained to handle these complaints?

Most HR professionals have never had formal training on conducting investigations and are forced to learn when suddenly faced with having to conduct an investigation. If the investigator does not have the proper skills to handle workplace investigations, employees may feel their complaints are not taken seriously internally and will end up going to other sources including the EEOC, DOL or external counsel. 

Join this webinar to learn how to handle workplace investigations and avoid legal pitfalls.

  • Learn the basics of how to gather a statement of complaint, identify witnesses, gather evidence, conduct witness interviews, and document investigative findings
  • Identify the most common types of internal investigations Learn the legal obligations that require employers to conduct internal investigations
  • Learn how to gather documentary and physical evidence prior to witness interviewing
  • Learn how to establish a chain of custody and a confidential retention process
  • Understand how to prepare questions for witness interviews and select appropriate interviewing locations
  • Analyze physical, documentary, and testimonial evidence to identify policies and/or laws that have been violated
  • Learn a standard format for documenting investigative findings
  • Learn best practices in handling disciplinary action and terminations to avoid stepping on legal land mines

  • HR professionals
  • Managers, supervisors
  • Top management
  • Compliance personnel

Natalie Ivey, MBA, SPHR, SHRM-SCP, is the president and CEO of Results Performance Consulting, Inc., (, a company she founded in 2002. Natalie is an HR consultant, professional speaker, author, and educator within the HR profession. She designs and delivers targeted results-focused leadership, and professional development training programs, and works with organizations to address destructive leadership behaviors and organizational dysfunction. She assists clients in developing internal processes and capabilities within HR, risk management, and ethics departments to improve compliance with U.S. laws. 

Natalie is a subject-matter expert on managing employee relations and implementing processes to increase the effectiveness in conducting investigations involving allegations of harassment, discrimination, and retaliation. She is the author of two books: How to Conduct Internal Investigations: A Practical Guide for Human Resource Professionals and How to Keep HR From Being The Employee Complaint Department, both of which have received excellent reviews from SHRM, as well as HR and Employee Relations’ professionals. She is a dynamic and engaging speaker, who is known for her sense of humor and the "tell-it-like-it-is" approach to teaching HR education.

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