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In this training program, attendees will discover how to create a record of disruptive behavior and the efforts taken by the organization to combat the problem. The webinar will also illustrate why such disruptive behavior can be a continuing problem; and therefore, why appropriate documentation is imperative.


This course will train hospital executives, medical staff officers, peer review committee members and support staff on how to deal effectively with disruptive practitioners. Participants will also learn how to prepare for the day when it becomes necessary to terminate such a practitioner’s privileges and medical staff membership.

The webinar will offer an understanding on how to develop provisions in the medical staff bylaws to deal with a disruptive practitioner and how to develop a clear and concise policy regarding disruptive behavior. It will discuss the elements of an effective policy and the actions that should be taken to develop progressive discipline and/or sanctions that should be taken before taking action under the corrective action procedures.


  • Disruptive practitioner policies.
  • Corrective action procedures.
  • What constitutes disruptive behavior?
  • Examples of disruptive behavior.
  • Steps the hospital and/or the medical staff should take to see that the disruptive activity does not affect patient care or disrupt operations.
  • Performance monitoring mechanisms.
  • Planning and Development Process
  • Sustaining The Initiative
     


  • Hospital executives
  • Medical staff officers
  • Physicians who serve on peer review committees
  • Support staff
  • Attorneys representing medical staff
     


William Mack Copeland, MS, JD, PhD, LFACHE, practices health care law in Cincinnati at the firm of Copeland Law, LLC, where he is president and CEO. He is also president of Executive & Managerial Development Group, a consulting entity providing compliance and other fraud and abuse related services. A graduate of Northern Kentucky University Salmon P. Chase College of Law, Bill is a frequent author and speaker on health law topics. He is a member of the American Health Lawyers Association, American, Ohio and Cincinnati Bar Associations. A former hospital chief executive officer, he is a life fellow in the American College of Healthcare Executives. He was awarded the American College of Health Care Executives Senior-Level Healthcare Executive Regent’s Award in 2007.

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