Behavioral Based Interviewing

Tired of selecting candidates that don’t fit the bill?  Feel like you are constantly in a state of recruitment?  Frustrated by the poor quality of hires you have made?  In this course, you will learn how to use more than just your gut and intuition when selecting a candidate to join your team.  Behavioral Based interviewing skills will help you to learn what questions to ask during an interview, how to ask them, and help you to understand why you should ask them.  Using the skills learned in this webinar, you will be better prepared in selecting candidates who more closely meet your organization’s needs, and who are a better culture fit overall.  The success of Behavioral Based interviewing has been directly tied to employee retention, a decrease in turnover, and higher employee satisfaction.

• What is behavioral based interviewing and how can it change your recruitment culture
• Learning that ‘how’ you ask questions is just as important as what you are asking
• Develop an interviewing plan to better prepare for your interviews
• Learn how to open and close an interview effectively, to build positive lasting impressions
• Understand the path of the interview, and why it’s important
• Become familiar with the 2 way interview concept
• Avoid common interviewing pitfalls
• Build confidence conducting interviews
• Build confidence in making hiring decisions

Behavior Based interviewing skills can be your key to success!  Learning the valuable skills taught in this webinar will lead you to conduct better interviews, and ultimately make better hiring decisions.  And, as we all know, hiring the right candidate impacts all areas of the organization, from greater productivity, to higher overall employee satisfaction and engagement.

Managers and Supervisors who conduct interviews or are involved in the interview process, Recruiters/Hiring Managers, Human Resources Professionals

Melissa Gabillon has over 20 years of leadership experience, serving as a Human Resources Executive in the Hospitality and Customer Service industry. In her role, Melissa oversees the Human Resources function, with a significant focus on recruitment. She conducts onboarding and culture training for incoming Directors of Human Resources for the company, and assists in the integration of new managers. Melissa also trains company Trainers to deliver service and culture programs, as well as leadership and management skills, at their individual sites. Viewed as a leader and mentor in her field, Melissa has served on the board of several organizations focused on service and community. She has achieved the Senior Certified Professional (SHRM-SCP) designation from the Society of Human Resources Management (SHRM), as well as the Senior Professional in Human Resources (SPHR) designation from the Human Resources Certification Institute (HRCI). Melissa has conducted extensive Human Resources related training throughout North America, with a specialty in interviewing skills, coaching & counseling, discipline, and employee engagement.