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    Assertive or Aggressive? Assertiveness Skills for Executives, Managers, Supervisors and HR Professionals

    Speaker: Teri Morning
    Date: 2019-09-25
    Time: 10:00 AM PST | 01:00 PM EST

    Duration: 60 Minutes
    Product Code: 600902
CEU Approved

247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

This training session teaches how to communicate more assertively and effectively. During the webinar, you will learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. You will also learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups.


  • What exactly is assertive? How much is enough and how much is too much? Where is the line and what is is the difference?
  • Managing emotional pressure - how to handle your cool at work when everyone else is losing theirs?
  • Dealing with people who "push your buttons"
  • Tips for speaking in groups or in public to assure a confident impression
  • Informational inquiry vs adversarial battle
  • Strong communication skills: active listening and assertive speaking
  • Overcoming fear of negotiation
  • Staying off the people and staying on the problem
  • Aiming for a win/win outcome without giving up too much
  • Maximizing your natural communication differences to your advantage in solving problems, during conflicts, in negotiations, and thorny situations


  • Do you dread asking for what you want in negotiations?
  • Do you often replay your workday, wondering if you said or did the right thing?
  • Do you agonize about determining if you are seen as assertive, and what is seen as aggressive?
  • Do you feel underappreciated, discouraged, powerless, most days at work?
  • Do you feel annoyed that no one ever seems to take you seriously? Or worse, takes advantage of you?
  • Do you feel that when you do try to stand up for yourself that you go overboard?
  • Do you wait until you are fed up and then have a meltdown?

If you have trouble in the workplace with speaking and asserting yourself with self-confidence and professionalism, attend this webinar to learn how to value, celebrate, and maximize your communication style to be as successful as you deserve to be in any workplace. You will learn how to handle the 4 most common and troublesome "assertiveness required" situations in the workplace; negotiations, emergencies, conflicts, and speaking in groups. You will also learn how to ask for information without seeming combative. Plan how to identify and present your options or opinions without arguing positions. Best of all, go home at the end of the day knowing you handled your day appropriately, confidently, and competently and enjoy your time off without spoiling that time ruminating over the day's details and interactions.


  • Business Owners
  • CEOs
  • CFOs
  • COOs
  • VPs
  • Directors
  • Managers
  • HR generalists
  • HR
  • Branch managers
  • Store managers
  • Supervisors
  • Project managers
  • Team leaders


Teri Morning

     MBA, MS, specializes in solving company "people problems"

  • Teri is the founder and President of Hindsight Human Resources
  • Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
  • Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
  • Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
  • In addition to an MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management.
  • Teri was certified by the State of Indiana in mediation skills, and Teri is currently certified in Project Management and IT Management and qualified as a Myers-Briggs practitioner. Teri has held the PHR, SPHR, SPHR-CA and SHRM-SCP certifications.

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