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247compliance is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP or SHRM-SCP. This program is valid for 1.5 PDC for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.

The healthcare environment creates a major challenge in the prevention and intervention of violence. The rate of injuries and illness from violence in the healthcare industry is more than three times greater than violence in all private industry. This training program will explore what makes violence in healthcare unique and its negative ramifications on quality patient care.


  • To define workplace violence
  • To provide examples of workplace violence in healthcare
  • To discuss the relevant laws that address workplace violence
  • To state the impact and consequences of violence to healthcare victims, the organization and patient care
  • To examine the clinical, occupational, social, and economic factors of violence in healthcare


The healthcare setting is one of the most violent venues in which to work in the U.S. and internationally. Healthcare is unique in that the violence that occurs here has negative ramifications to quality patient care. The Joint Commission has even taken a stand on dealing with unsafe patient care due to abusive (which may constitute violence) behavior by health professionals.

Your role as leaders in your healthcare organization equates to a responsibility to create and sustain a safe working environment for your employees and a safe and healing environment for your patients. This webinar will review the critical elements required to plan, design, develop, implement, and evaluate your healthcare organization’s violence prevention plan.

Are you prepared to deal with an active shooter on one of your patient floors—which happened in a hospital in Minnesota? As we hear more and more about mass shootings, it causes us to pause and wonder if it could really happen in a hospital, clinic, or when visiting a patient’s home.

Fortunately, most violence does not rise to that level, but nonetheless, the violence that commonly occurs in healthcare has profound consequences for all involved. It is essential you prepare to prevent and react to minimize the violence that occurs.


  • To review 10 de-escalation tips when dealing with an angry individual
  • To examine the causes of healthcare violence
  • To discuss a violence prevention program to ensure patients, families, visitors, and staff are safe
  • To outline the roles and responsibilities of the organization’s stakeholders
  • To explain how to help the workplace and workers recover following a violent episode


  • Director of Risk Management
  • Director of Safety
  • Director of Quality Improvement
  • Occupational Health Nurse
  • VP of Nursing/Chief Nursing Officer
  • Legal Counsel
  • Chief Medical Officer
  • Chief Operations Officer
  • HR Managers
  • Office Manager
  • HR Personnel


Dr. Susan Strauss is a national and international speaker, trainer and consultant. Her specialty areas include management/leadership development, organization development, communication, and harassment and bullying. She is an expert witness for discrimination and harassment lawsuits. She trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector. Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and professional certificate in training and development.

View all trainings by this speaker
 
Live Webinar

Live + Recorded Session

Get unlimited access to the link for one participant, from the date of webinar completion.

$269

Live + Transcript

Get unlimited access to the link for one participant, from the date of webinar completion.

$249

Live + Training CD

Free shipment within 3 to 5 Days from the date of webinar completion.

$450

On Demand

Transcript

PDF Transcript of the Training which are available once the webinar is completed.(Transcript for single user only)

$179

Downloadable recorded session

Get unlimited access to the link for six months.

$239

Training CD

Free shipment within 72 Hours, from the date of webinar completion

$350

Group Session

Group Session unlimited participants + Recorded

Live session for unlimited participants

$799

  

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