Problem Solving - Corrective and Preventive Actions (CAPA)

A Roadmap for an Effective Corrective and Preventive Action (CAPA) System to Identify and Solve Compliance Issues in Order to Improve Business Operations Continuously. Corrective and preventive action (CAPA) refers to changes made to an organization's processes to eliminate the causes of nonconformities or other undesirable situations.

A fundamental part of every manager's role is finding ways to solve Problems. Being a confident problem solver is important to your success. If you have a good process to use when approaching a problem, you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences. 

There are several variants for applying corrective actions to problem-solving. Which CAPA System will work best for you?

• What caused the problem - and how can it be repaired? (CA-)
• What caused the problem - and how can it be prevented? (-PA)
• What is an 8-D?  a 7 Step?  a 5 Why?
• How do you form a Problem-Solving Team?
• What are the steps in solving a problem?
• What are the Six Thinking Hats and how do they help?
• What is CAPA and why is that important to me?

• Corrective Action
• Preventative Action
• 8-D Problem-Solving Process
• 7-Step Problem-Solving Process
• 5 Why RCA/Problem Solving Process
• Six Thinking Hats

If you answered yes to one or more of these questions, this webinar is most likely "worth it."

• Do you find yourself responding to, and correcting the same problem, over and over?
• Would you like to PREVENT problems from happening the first time?
• Do your customers require you to respond to issues that affect their business (quality, delivery, other)?
• Would you like to prevent these issues from reoccurring?
• Would you like your team to support the development and “take ownership” of the solution(s)?

Attend the webinar to learn the Corrective Action/Preventative Action (CAPA) System which works best for you.

• Quality Manager / Quality Departments
• Manufacturing Departments
• Quality Engineer/ Engineering Departments
• Quality Auditor   
• Supplier Auditor
• Purchasing Manager   
• Production Manager / Production Departments

Ken Zabel began his career in quality management working for global product certification agencies.  After working for NSF International for ten years, he managed certification programs at ETL Semko (Intertek) and CSA International (Canadian Standards Association). Ken has trained certification engineers and auditors across North America, Europe, and Asia.   He currently works with major medical device manufacturers to document compliance with European RoHS Directives.  He has worked with problem-solving teams (and CAPA) from the perspective of a quality representative at automotive and medical device suppliers, as a management customer service representative working with customers, and as an internal and third-party auditor to verify CAPA effectiveness.