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This webinar has been approved for HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. "For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org. The use of this seal confirms that this activity has met HR Certification Institute's® (HRCI®) criteria for recertification credit pre-approval."



The most effective leaders see themselves as being coaches and leaders rather than managers or supervisors. Coaching is the key component to enhancing teams’ performance helps with retention and with training costs and can be a useful tool in career progression. If you wait for the annual performance appraisal period, you and your employees are missing out on opportunities to improve. Learn the key steps to coaching employees on performance or on behavioral issues. Understand the 6 steps to effective coaching and when coaching is the most and the least effective.


Coaching is a process of helping another individual realizes their inner potential, delivering fulfilment to both the individual and the related organization. Coaching in the workplace typically focuses on an improvement in individual performance against key performance indicators or job expectations but can also focus on career development and employee growth. Unfortunately, coaching is the part of a manager’s role that is probably the least understood. In this webinar, you’ll learn what you can do to become a more effective coach.


  • Understand what coaching is and what it is NOT
  • Use the G.R.O.W. coaching process to facilitate beneficial coaching conversations
  • Learn how to build the coaching relationship and motivate your employee
  • Develop realistic goals that are achievable and measurable
  • Learn the principles of coaching


  • Role as a manager
  • Benefits of coaching
  • Coaching competencies
  • Attributes of a coach
  • What coaching is and what it is NOT
  • When to coach and when NOT to coach
  • Coaching relationship
  • Coaches role
  • Principles of coaching
  • Set realistic goals
  • G.R.O.W. model of coaching
  • Development plans
  • 13 challenges all coaching-managers face
  • Key characteristics of a successful coach
  • You will receive:
    • 20 questions designed to help the employee explore options and/or generate solutions
    • 20 questions to help probe for and achieve commitment
    • Tips & best practices


  • Senior HR executives
  • HR leaders
  • Members of the senior executive team
  • Directors, coordinators and supervisors
  • Anyone leading and driving leadership and organizational culture transformation


Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing custom soft skills employee programs, on-boarding and Train the Trainer experiences. She is an experienced Facilitator, instructional designer, and learning and development/HR professional with a passion for making a difference.

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