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What do you do next after you have found a non-conformance? Trying to do an uninformed fix could do more harm than good, if we fix the wrong thing. All we will do is damage the credibility of our corrective action processes and create doubts about our abilities to fix the weaknesses in our Management System. By using the Ishikawa Fishbone diagram we can take a structured approach to getting to the root of the problem.

You have a choice:

  • You can be proactive and avoid process issues or
  • Reactive resulting in wasted time and resources trying to determine root causes

The Ishikawa Fishbone Diagram (IFD) is one of seven powerful Quality Management Tools (1. IFD, 2. Check Sheet, 3. Control Chart, 4. Histogram, 5. Pareto Chart, 6. Scatter Diagram, 7. Stratification - flow or run chart) that is typically used to solve problems within organizations. In this webinar, you will learn how to apply IFDs to capture potential problems before they affect cost, quality, schedule, and customer satisfaction.


This informative webinar will help you learn the techniques of developing efficient and effective fishbone diagram based on the nature of the problem you are dealing with. You will learn how to prioritize the potential causes of a problem and then analyze the level of impact each one has on the result.

This fishbone diagram training will walk you through all the approaches and help you decide what serves your goals the best.


  • Understand how to identify potential process problems (qualitative analysis of processes)
  • Avoid process interactions through effective process mapping
  • Steps in creating an IFD
  • Find Root Causes of process variation
  • Engage The Model for Improvement


  • Introduction
    • Definition of fishbone diagram
    • History and background
    • Purposes and applications
    • Advantages of fishbone diagram over other methods of problem-solving
    • When to use a fishbone diagram
    Fishbone Diagram Procedure
    • Getting started
    • Directions
    • Approaches to build the bones
      • The 6Ms
      • The 5 Whys
      • The 4Ps
    • Steps to create a fishbone diagram
    • How to get everybody in the team involved in brainstorming causes
    • How to complete a fishbone diagram
    • How to present a fishbone diagram


This training is useful for all the individuals who want to learn and apply simple problem analysis tools. It would be ideal for:

  • Senior executives
  • Strategic leaders
  • Quality Managers
  • Product managers
  • Manufacturing and R&D Managers
  • Quality Professionals/Consultants
  • Presidents/Vice Presidents/CEOs
  • ISO Coordinators/Management Representatives
  • Engineers and Supervisors
  • Laboratory quality professionals
  • Accredited auditors requiring the competency to audit Quality


Dr. Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. He is a certified Six Sigma Quality Black Belt.

His areas of interest include teaching online; providing training to pacific rim suppliers in accelerated life testing of communications, computer and digital storage products; mentoring organizations in problem solving and process improvement; and to date cost savings include $15.6M in addition to $14M in sales.

Dr. Abitz's experiences include: aerospace and computer industries where he developed and presented training in: Organizational Process Improvement, Six Sigma (35 classes) and Root Cause Failure Analysis to U.S. companies and Pacific Rim suppliers

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