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Team effectiveness is at the core of any organization.  Understanding the Five Dysfunctions of a team is critical to overcoming these challenges and creating a stronger team.  Whether it’s in business, non-profits or volunteer organizations, teams are essential to the organization’s success, however teams can also be the reason for their failure.

This session will look at Patrick Lencioni’s Five Dysfunctions and present new ideas to overcome the Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability and Inattention to Results. 


  • Understand Patrick Lencioni’s Five Dysfunctions of a Team
  • Create a greater understanding of the impact these dysfunctions can have on the results of the team and the success of its leader.
  • Learn how to build trust among members of the team
  • Understand how to embrace conflict and turn it into a positive emotion for your team
  • Develop commitment among team members
  • Learn how to maintain accountability to the team and its members
  • Create new ways to focus on results and help others understand its importance
  • End with a plan of action to address dysfunction not only now, but in the future


Just by the virtue of having a team, challenges can develop that will block the effectiveness of the team.  By understanding these dysfunctions and knowing how to overcome these challenges, leaders will have greater success at developing effective teams.

By the end of this session, attendees will understand how to define the team and their objectives, evaluate the current make-up of the team and develop a path forward to overcome these common dysfunctions.  Leaders must know how to hold others and themselves accountable for the success of the team.


  • Building a Team culture
  • Understanding Team dynamics
  • Reviewing and understanding the Five Dysfunctions of a Team
  • Creating a team based on results
  • Looking at examples of teams that have succeeded and teams that have failed.
  • Developing a plan to identify and overcome obstacles that can prevent your team’s success


  • Human Resource Professionals
  • Supervisors
  • Managers
  • Training and Learning Professionals
  • Team Leaders
  • Business Owners
  • HR Directors and Managers
  • Directors / VPs / CEOs
  • Executive Team Members


Chad Sorenson is the President and founder of Adaptive HR Solutions, LLC and has over 20 years of diverse business, communications and human resource experience.

He works with companies that range from 5 to 1,200 employees and focuses on leadership development, manager training, employee performance management and employer compliance in industries such as healthcare, manufacturing, construction trades, and professional services organizations. Prior to founding Adaptive HR Solutions in 2008, Chad has been Vice President, Director and Manager of Human Resources for several companies in the Jacksonville area.

He is certified as a SHRM-Senior Certified Professional and a Senior Professional in Human Resources. Chad serves on the Executive Committee as the Treasurer for the HR Florida State Council, which has over 14,000 members statewide. He is also the Immediate Past President of SHRM Jacksonville having served as President for 2015 and 2016. Chad regularly speaks to other SHRM Chapters and business associations across the state on topics such as leadership development and employee engagement.

Chad is an Eagle Scout and a graduate of Morningside College in Sioux City, Iowa. The keys to his success are Devotion to God, Dedication to Family, Continuous Service, Lifetime Learning, and Always Remembering to Laugh. 

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